Introduction

At iBubble Skincare, we understand how important it is for our customers to receive their orders in a timely manner. We strive to provide excellent shipping services so you can enjoy our high-quality skincare products as soon as possible.

This shipping policy outlines key information about our shipping methods, delivery timelines, shipping rates and fees, tracking your package, and what to do if you don’t receive your order. Please read through this policy carefully before placing an order with us.

If you have any other questions, don’t hesitate to contact our helpful Customer Experience team.

Shipping Methods

iBubble Skincare ships orders through USPS (United States Postal Service) and UPS (United Parcel Service). The shipping method used will depend on the delivery address as well as size and weight of the order.

USPS is used for most domestic shipments within the contiguous United States. USPS offers reliable delivery to PO Boxes and APO/FPO addresses. USPS First Class is used for lighter, smaller packages while Priority Mail is used for heavier items or expedited delivery.

UPS Ground is typically used for larger orders as well as shipments to Alaska, Hawaii, Puerto Rico, and other US territories. UPS is unable to deliver to PO Boxes. UPS offers fast, trackable shipping.

Delivery Timelines

iBubble Skincare ships orders out quickly – usually within 24-48 business hours after an order is placed. However, delivery times can vary based on shipping destination, package size, shipment volume, and other factors.

Here are typical delivery timelines you can expect:

Contiguous US States

Alaska & Hawaii

US Territories (Puerto Rico, etc)

Note that these timelines only account for transit times once an order leaves our fulfillment center. Processing times to ship your order can add 1-2 additional days.

We do our best to ship and deliver all items promptly, but unforeseen delays can occur during shipping with any carrier. In the event of delivery delays due to weather, natural disasters, carrier disruptions or other issues, we will keep customers updated with any schedule changes.

Shipping Rates & Delivery Fees

iBubble Skincare offers affordable, upfront shipping rates based on order value and destination. All shipping and handling fees are clearly listed during checkout. Taxes and duties may be due upon importation into certain countries.

Contiguous US States

Alaska & Hawaii

US Territories

International Shipping

We currently only ship to addresses within the United States including Alaska, Hawaii and US territories. Due to strict regulations on many skincare ingredients, we are presently unable to offer international shipping. Customers with APO/FPO/DPO military addresses are welcome to place orders.

If an order qualifies for free standard shipping, this will be made clear during checkout and no additional shipping charges will be added.

Tracking Your Package

Tracking numbers for USPS and UPS shipments will be provided in your order confirmation email as well as on your account Order History page. Click the tracking number link and enter it on the carrier website to view detailed tracking scans and delivery status updates.

Tracking typically shows the date a label is created, when the shipment is picked up by the carrier, progress en route, anticipated delivery date, and final confirmed delivery. It may take up to 24 hours for a tracking number to become active after initial processing.

If your order contains multiple packages, you may receive separate tracking numbers for each package. Be sure to track all packages included in the shipment.

For questions related to your tracking status, please contact our Customer Experience team.

What To Do If Your Order Doesn’t Arrive

Even with the most careful shipping procedures in place, occasional shipping mishaps can occur. If you do not receive your iBubble Skincare order within the expected delivery timeline:

Step 1) Wait 2 extra business days beyond the latest anticipated delivery date before reporting any issues. Transit delays can impact individual packages even when most arrivals remain timely.

Step 2) Check the Order History tab in your iBubble account to view your tracking number(s) and verify scans. Click into the carrier website and review detailed tracking progress there. Sometimes packages show delivered before customers receive them if signatures aren’t required upon delivery.

Step 3) If tracking shows a delivered status but you cannot locate your package, check around the delivery site carefully. Carriers sometimes leave parcels in alternative secure spots like side doors, garages, mail rooms etc. Also communicate with household members to confirm no one internal picked up the package already.

Step 4) If the package remains fully unaccounted for beyond 48 hours after expected or tracked delivery, email iBubble Skincare Customer Experience at support@bertellopizzaoven.com with your 9 digit Order ID and full name on file. We will open an investigation right away to determine root cause and make things right. Possible resolutions include reshipping undelivered items or issuing a refund.

Lost shipment claims must be initiated no later than 2 weeks from the original order date. Claims filed outside this window are ineligible for guaranteed resolution. We therefore strongly advise promptly reporting and addressing any delivery issues.

Damages, Shortages & Defects

iBubble Skincare thoroughly inspects and packs all orders carefully to prevent damage or loss. However, unforeseen shipping mishaps can occasionally affect contents.

Upon delivery, please promptly open and inspect your order. Note any major evident damage, missing items compared to the packing slip, or defective products. Retain all original packaging materials.

If any major deficiencies are present, contact Customer Experience as soon as possible at support@bertellopizzaoven.com. Attach photos documenting damage or other issues clearly.

For packages visibly damaged upon arrival: Refuse the shipment or accept delivery only by noting “DAMAGE” under your signature. Do not discard any original box and packing components damaged parcels arrived in until resolution occurs.

Minor damage like loose or dented containers may not impede functionality of our quality products. We encourage trying fully intact items showing external wear prior to exchanging. If products work as expected, no returns are necessary.

All claims for defective, damaged or incomplete orders must be submitted within 3 days of receiving delivery. Timely inspection allows us to determine true root cause – whether via shipping mishap or other reasons. This helps our resolution team arrange direct refunds, exchanges or replacements as applicable per our standard guarantee.

If damage claims arise frequently, we also investigate carriers more broadly and tighten quality checks internally where prudent. Your participation in our claims process improves operations all around.

Additional International Considerations

As covered earlier, iBubble Skincare currently only ships domestically within the United States to the 48 contiguous states as well as Alaska, Hawaii and US territories.

If we expand delivery capabilities to more global regions in the future, extra provisions around taxes, duties, customs paperwork, restricted product regulations and other international shipping elements will then apply.

Until international order capabilities launch, our domestic-focused policies remain active. Thanks for understanding!

Shipping Policy Updates

Like all businesses, our shipping services, rates and delivery processes may evolve over time as our products, systems and carrier relationships mature.

We reserve the right to amend this Shipping Policy at any time in order to accurately reflect our current order fulfillment practices. If significant methodology changes occur which alter expected customer experiences, we will clarify directly on our website and other channels once finalized.

Check back periodically to review the latest information. Continued placement of iBubble Skincare orders after updates are published constitutes acceptance of any revised shipping-related terms.

Questions about Shipping?

Don’t hesitate to get in touch if you need any assistance with a pending order, want more clarity around our shipping options or face other delivery-related challenges.

Our stellar Customer Experience team is happy to help explain policies in more detail, provide status updates on existing shipments and resolve any issues impacting order receipt.

Contact CX at support@bertellopizzaoven.com, start a live chat from our website or give us a call. Let us know how we can improve your iBubble Skincare shopping and shipping adventure!