We stand behind the quality of our products and want you to be thrilled with your Bubble Skincare purchases. However, we understand that sometimes products just don’t work out for your skin or personal needs. If that’s the case, we accept unopened and gently used skincare, body care, and beauty products for return within 30 days of purchase. Read on for more specifics on how returns work with us!
Most products purchased directly from Bubble Skincare are eligible for return as long as they meet the following criteria:
- The items were purchased directly from bertellopizzaoven.com, one of our Bubble Skincare stores, or an authorized retailer. We unfortunately cannot process returns for items bought via third-party sellers.
- Returns are submitted within 30 days from the ship date on your packing slip/order confirmation.
- Items have been opened but at least 50% remains in the original container. We cannot accept returns on entirely used products.
- Physical gift cards, e-gift cards, subscription orders, and select discounted/final sale items noted as such on the product page are all ineligible for returns.
As long as your return meets the above criteria, you can expect to receive a full refund for your purchase amount minus any applicable shipping costs.
How to Initiate a Return
Initiating a Bubble Skincare return is quick and easy! Just follow these steps:
Online Purchase Returns
If you made your purchase on bertellopizzaoven.com, simply:
- Log into your account and visit your orders page.
- Select the “Return” button next to the order containing the item(s) you wish you return.
- Choose the reason for your return, the items being returned, and indicate if any free gifts included are also being returned from that order.
- Print the provided prepaid return shipping label, box up your return, affix the label, and drop off your package at any carrier location. No postage is required from you!
Once our warehouse receives and processes your return, refunds are typically issued within 2-3 business days.
In-Store Purchase Returns
For any items bought at a Bubble Skincare retail location, come back to the store with your packing slip/receipt and original payment card (if paid by card) along with the products you wish to return. An associate will be happy to process your return right in the shop and issue your refund immediately.
Without a receipt or other proof of purchase, returns can still be submitted but the refund amount may be limited to current selling price.
We offer free standard prepaid shipping labels for online returns to the continental US. For customers in Alaska, Hawaii, Puerto Rico, Canada, or internationally, discounted return labels can also be printed for ease.
You are also welcome to arrange your own shipping for returns. In that case, save your return tracking number and once received at our warehouse, we can process refunds after verification of safe arrival. Reimbursement for shipping costs may be issued on a case by case basis.
Expedited shipping for returns should be avoided as regular ground shipping is safest for our product containers. We cannot guarantee intact arrival or be liable for issues out of our control during transit.
Once your return makes it back to us, processing takes approximately 5-7 business days. Status updates will appear in your online account throughout, but don’t hesitate to reach out to our Happiness Team if something looks amiss!
In most cases, refunds go back to the original form of payment used:
- Credit card purchases are refunded to the same card. Debit refunds may take longer depending on individual bank’s processing.
- PayPal/Venmo transactions are credited back to the appropriate linked financial account.
- Original gift purchases with a gift receipt will be refunded via the card/account used by the gift giver. Returns without a gift receipt go towards a store credit.
- For returns exchanged for store credit, an applicable e-gift card will be automatically generated and emailed to you to redeem online or in stores.
Do check spam folders if expecting communication from us and feel free to follow up if something seems incorrect. Mistakes can happen and we’ll rectify the situation promptly!
Quality & Feedback
Part of our return process includes quality assurance checks on merchandise sent back to us. This helps identify any issues needing attention like:
- Defective/damaged/expired goods
- Leaking/broken product containers
- Formula changes provoking skin reactions
- And more!
If our team discovers anything concerning from your return, someone will reach out to learn more. We greatly appreciate any and all feedback to continue improving our products for customers!
Please also don’t hesitate to include a personal note with your return shipment if you want to share details on why an item didn’t work out for you. Specific information truly helps us address problems and better assist other customers.
Exceptions & Special Cases
We aim to keep returns consistently smooth for everyone, but some exceptions occasionally come up:
Missing Free Gifts
Complimentary items from promotions, GWP offers, etc. are only refundable if returned fully intact along with the qualified product(s). Any free gifts missing from return shipments cannot be refunded. Please carefully check that all components are sent back together in one box!
Extraordinary Wear & Tear
While normal usage wear on products or containers is fair game, returns with excessive damage or degradation may fall under our exclusions policy for reimbursement. We reserve the right to issue refunds according to current resale value in those rare cases.
We track all return activity for potential abuse of policies. Frequent excess returns, fake transactions, reseller exploitation, and other fraudulent cases will be blocked after warning and any pending refunds forfeited. We deeply value our customers, but cannot withstand harmful financial losses from return scheme issues seen industry-wide lately. Thank you for understanding!
If your return doesn’t quite meet all requirements for a refund, no need to worry! We happily offer one-time exchanges for equally priced items instead. Exchanges must fall under same terms as regular returns regarding timing and condition.
Online, exchanges can be selected after entering your return request and specifying the alternate item being sent. For in-store exchanges, just let an associate know what you would prefer rather than a flat return.
Exchanged items incur reimbursement eligibility just like regular returns if the swap ultimately doesn’t work out for you either.